Updating the behavior engineering model

But the practitioner who uses both a cause analysis model and an environmental analysis model will be left with two sets of data that do not easily integrate into a useful guide to action.The model presented here—the synchronized analysis model (SAM)— is an effort to remedy this situation.By integrating the cause analysis model of Gilbert's BEM with levels derived from the environmental analysis models, the SAM offers the practitioner an enhanced tool for resolving performance problems.

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The current waiting time to complete processes for citizens is not satisfactory.Therefore, both the TGC administration and citizens complain about this issue.In this study, the client is the TGC administration. It includes organizational analysis, environmental analysis, and gap analysis.The first step also includes examining the TGC’s mission, vision, human resources policies, workflow and other aspects.Performance technology has many analysis models and selecting which to use can be challenging.

Arguably, the most prestigious and most used HPT model—a cause analysis model—is Gilbert's behavior engineering model (BEM).

However, even this powerful cause analysis model has its limits; although it does examine environmental symptoms in general, it doesn't account for the organizational or environmental levels at which performance problems occur.

For data on such levels the practitioner may turn to environmental analysis models such as those developed by Kaufman, Langdon, Rummler & Brache, or Rothwell.

The second step is investigating the gap between current waiting time and ideal waiting time.

The third step is finding out the reasons that cause the gap between current and desired performance by implementing cause analysis.

The interview questions are based on Gilbert’s Behavior Engineering Model (BEM).